Authentication and User Management

• User registration and login with email verification
• Forgot password and password reset functionality via email
• User profile management including name, email, and avatar upload
• Role-based access control with Admin and Agent permissions
• Secure password hashing using industry-standard algorithms

Workspace Management

• Multi-workspace support for separating projects or clients
• Workspace creation with custom name, subdomain, and logo
• Team member invitation system via email
• Member role assignment and management within workspaces
• Easy workspace switching for users with multiple accesses

Inbox and Conversations

• Real-time chat interface with live message updates
• Conversation list with advanced search, filtering, and sorting options
• Customer information sidebar displaying name, email, avatar, location, browser, OS, and timezone
• Full message history with timestamps and read receipts
• Unread message count indicators and typing indicators in real-time
• Conversation status management including online, offline, and away states
• Conversation tagging system with custom tags and priority levels
• Customer metadata tracking for enhanced context

CRM (Customer Relationship Management)

Contacts Management

• Create, edit, and delete customer contacts
• Link contacts to companies and ongoing conversations
• Contact status tracking such as active, inactive, or lead
• Custom data fields for additional information storage
• Last seen tracking and activity history

Companies

• Company profiles with details like industry, size, website, and notes
• Associate multiple contacts with company records
• Company-level activity and conversation overview

Tags, Notes, Events, and Segments

• Custom colored tags for contacts and conversations
• Private notes with author tracking
• Activity log and timeline for customer events
• Segments for saved custom contact filters

AI Assistant

• AI-powered response suggestions
• Configurable AI settings: system prompt, model selection, temperature, max tokens
• Training data management: add Q&A pairs, upload PDFs
• AI connection testing
• Agent group routing with AI detection

Workflow Automation

• Visual workflow builder with nodes and edges
• Multiple triggers: new message, keyword match, conversation created, tag changed, agent assigned
• Enable/disable individual workflows
• Detailed workflow execution logs

Integrations and Plugins

• Discord: Bot integration, ticket system with embeds, bot deployment management
• Telegram: Bot support and connection testing
• WhatsApp Business: Official API integration with webhook handling
• Slack: Notifications and webhook integration
• HubSpot CRM: Bi-directional contact and company sync with logs

Analytics and Dashboard

• Dashboard with key metrics: total conversations, messages, active visitors, response time, open/resolved tickets
• Weekly activity charts
• Recent conversations overview
• Detailed analytics page with advanced statistics

Settings and Configuration

• Account settings: profile, password, notification preferences (desktop, sound, email)
• Workspace branding: logo, colors, widget customization (position, welcome message, icons, auto-popup)
• Helpdesk/FAQ management with categories

Admin Panel

• Platform-wide statistics and user management
• Pricing plan management
• SEO settings
• Email templates, SMTP configuration, site settings

Additional Features

• Canned responses for quick replies
• CSAT surveys with statistics
• Internal private notes between agents
• GDPR-compliant cookie consent
• Dynamic content pages (Terms, Privacy Policy)

UI/UX

• Modern responsive design
• Sidebar navigation and real-time WebSocket updates
• Mobile-friendly layout with smooth animations

This platform is an all-in-one customer support solution similar to Intercom, Crisp, or Zendesk, offering multi-channel communication, powerful CRM, AI automation, and extensive customization in a single modern application.